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+44 (0)1394 303023 / 24 / 26
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FelixstoweITTransit@homeoffice.gov.uk
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Custom House, Viewpoint Road
IP11 8RF FELIXSTOWE
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About this office
Customs office at the Port of Felixstowe on Viewpoint Road in Suffolk, the UK s largest container port handling nearly half of Britain s containerised trade. Open Monday to Friday 07:00-20:00, weekends 08:00-16:00. Processes maritime, road and rail freight.
Frequently asked questions
Felixstowe handles 48% of UK containerised trade — it is the UK's largest container port. The port is part of Freeport East and serves shipping routes worldwide.
In 2020, 1,196 kg of heroin and morphine hidden in bags of rice was seized (worth USD 150 million). In 2019, 398 kg of heroin was found in a cargo of towels — street value GBP 40 million.
The reference code for Felixstowe is GB000051. This code is required when submitting customs declarations through AIS/IMPORT and AES/EXPORT systems and in all official correspondence with customs authorities.
Freeport East is a special economic zone covering Felixstowe and Harwich. Businesses in the zone benefit from customs and tax reliefs — imports to the zone can be duty-free until goods enter the domestic market.
In the year to March 2025, Border Force seized 150 tonnes of drugs worth GBP 2.6 billion — a record since records began. Cannabis accounted for 93% of all seizures.